Customer Service

Contact us
You are always to contact us - you can use the form here or the email: customerservice@kingslandequestrian.com

We strive to respond within 72 hours (excluding public holidays).
Please note the extended response time during weeks 28, 29, and 33 due to summer vacation.

Call us

You are very welcome yo call our customer support at:

+45 26 10 85 85 

Opening hours:

Monday – Thursday 9am-2pm

Our customer support can support you in Danish and English.

*Not during Danish national holidays

 

Size chart

Size chart here (opens in a new window)

Terms and conditions
You find our Terms and Conditions here

 

Shipping
We ship globally, shipping costs will show at the check-out flow.

We ship from our warehouse in Denmark.

Shipping costs to regions are below:

Nordics:
Denmark: 7 Euro  (49 DKK)
Norway: 7 Euro  (70 NOK)
Sweden: 7 Euro (75 SEK)
Finland: 7 Euro

Europe: 7 Euro

Rest of world: Shipping costs depend on country.

 

Orders outside EU (including United Kingdom):

You will have to pay public tax on the value of the goods plus a standard customs clearance fee.

In case of further questions, please contact us. 

 

Free Shipping

Right now, we offer Free Shipping on orders above €50 (in EU countries).

 

Returns

If you would like to return any of the items that you have received, we offer a 21-days return policy, valid from the day you receive your order. Please contact customer service if you would like to return your order. Please use our return form when sending back the items.

All items returned must be in the same condition as when received, and must have all tags, including original packaging materials.

When we receive your items and the return conditions are met, the return will be processed within 10 working days. You will receive an email from us and the funds will be refunded to you in the same way as payment was made.

All returns, including shipping costs and arrangements, are the customer's responsibility.

Mark your package as  "return package"

Return address:
Kingsland Denmark
Niels Bohrs Vej 2
7430 Ikast
Denmark

 

For Norwegian orders please use this address:

Kingsland A/S

Opperhaugveien 3,

Borgenhaugen

1738 Sarpsborg

Please note.
All items must be returned to our warehouse address. Unfortunately, we cannot accept packages sent without delivery or to parcel shops.

 *Holiday Return Policy: 
Items purchased from November 1st can be returned until January 2nd. After January 2nd, our standard 21-day return policy will apply.

Return label
You can buy a return label if you contact our customer service. This service is offered to countries with GLS Shop return. You have to hand in the return package to your local GLS Shop. You can find the nearest shop on GLS website.

Countries with GLS Shop Return:

- Austria
- Belgium
- Denmark
- Germany
- Ireland
- Poland
- Sweden

We charge the same for a return label as we charge for shipping costs to your region. 7 Euro for Europe.