Terms and Conditions

GENERAL INFORMATION

www.kingslandequestrian.com (hereafter “the Website”) is supplied by Kingsland DK Aps, registered at the following address:

Kingsland Denmark
Niels Bohrs Vej 2
7430 Ikast

 

If you experience any problems with our website or any orders placed on it, please contact our customer service department.


E-mail: customerservice@kingslandequestrian.com

Please also contact the Customer Service department if there are any aspects of these Terms and Conditions that you do not understand.

 

IMPORTANT NOTICE

Please read the Terms and Conditions thoroughly before ordering any goods from kingslandequestrian.com.

These Terms and Conditions of Sale (“the Conditions”) apply whenever you order or buy products from www.kingslandequestrian.com. The Terms and Conditions of Sale can be updated at any time (e.g. to reflect changes in technology, our business model, system capacity, or in relevant laws and regulations), and we therefore ask you to approve the Conditions each time you shop with us. Any reference to “you” or “your” means you as the user of this website; any reference to “we”, “us” or “our” means Kingsland DK Aps.

If you do not accept the Conditions, you cannot order or buy goods from our website. By ordering or buying goods from our website, you agree to the Terms and Conditions.

You are entitled to withdraw from this agreement without reason within 14 days of the day you or a specified third party (excluding the carrier) physically receives the goods. Read more under “Right to Cancel”.


The rules of the Danish Sale of Goods Act pertain to your purchase, which means that there are mandatory contractual guarantees for the products. Read more under “Faulty or Incorrect Goods” below.

 

ORDERING

Orders can only be placed via www.kingslandequestrian.com. We do not accept orders sent via e-mail, letter, or fax.

An order placed on a public holiday will be processed the following workday.

You must be at least 18 years of age to buy goods on our site, and you must own a valid credit card that is accepted by us.

We can only execute your order if the delivery address is a private or business address in one of the countries listed we ship to.

We reserve the right to cancel purchases in one of the, but not limited to, following situations without accepting liability for compensation or other expenses:

  • Your payment details are incorrect and cannot be verified.
  • Your order is placed with the intention of committing fraud, etc. or in connection with a criminal act or other illegal activity.
  • An unexpected error occurs on www.kingsland-equestrian.com, e.g. payment error or similar.
  • We have reason to believe that you are under 18.

 

AT WHAT POINT IN THE ORDERING PROCESS ARE YOU BOUND BY YOUR ORDER?

Before making payment, you can revise the details you have entered, including delivery and billing addresses or payment details. You can also change the goods ordered or remove goods from your basket. When you click “Buy and Pay”, a receipt will be shown on your screen. From that point on, you are bound by a purchase contract. Read more under “Right to Cancel”.

Please contact our Customer Service department if you make a mistake when placing an order – they are there to help!

After entering into the contract, the rules on Right to Cancel apply; please see below.

 

CONTRACT LANGUAGE

A contract to buy is in English.

 

PROTECTION AGAINST FRAUD

To protect you and our other customers against fraud and maintain a high level of security for online shopping, we may perform verification checks. A verification check can include the data you send to us when ordering on the website, including your address and payment details.

 

FORMS OF PAYMENT

We accept the following forms of payment:

  • Visa/Visa Electron
  • Eurocard
  • MasterCard
  • Maestro
  • JCB card
  • Apple Pay
  • Google Pay
  • Amex
  • Ideal
  • PayPal

 

CARD VERIFICATION VALUE (CVV)

If paying by credit card, you will be asked to enter its CVV. You will find the three digits of the CVV on the back of your card, usually on the right-hand side. The CVV is needed to execute payment and to maintain a high level of security. Other similar security precautions may also be in place.

 

PAYMENT SECURITY

Our payment system runs in partnership with Shopify Payment and their partners. All the data transported between your browser and our site when making a payment is encrypted. How you check that a site is encrypted depends on which browser you use. All encryption methods run via a Secure Sockets Layer (SSL).

 

PAYMENT PROCEDURE

When your goods leave our warehouse for delivery, your payment will be debited from the payment service you use.

 

PRICES

All prices stated for goods, delivery and other items include taxes, VAT and duties.

Costs for delivery, freight, or carriage can vary and are added to each order. Delivery costs are stated on a separate line of our payment page and as a part of the total amount that you pay.

 

ORDERS OUTSIDE EU (including United Kingdom):

You will have to pay public tax on the value of the goods plus a standard customs clearance fee.

 

CURRENCY

Prices on our website are shown in EUR plus DKK, NOK, and SEK.

 

DELIVERY

We ship to most countries from our warehouse in Denmark. Delivery will vary depending on country. We deliver within 2-5 days to most addresses in Europe. Countries outside EU may take longer to deliver.

 

TERMS OF DELIVERY

We deliver to private and company addresses as well as parcel shops. We deliver according to the chosen delivery method.

Your goods will be delivered on a weekday, i.e. Monday to Friday. The delivery date depends on which country the goods are shipped to and which carrier is used.

Please note that you bear any risk for the goods after delivery. If the packaging looks damaged, you should refuse delivery. If you want to complain about any defects or deficiencies, you must inform us. Read more under “Faulty and incorrect products”.

 

FREE SHIPPING

If you order goods worth more than €50 (in EU countries), you are entitled to free shipping.

 

RETURNS

All returns, including shipping costs and arrangements (be aware of customs clearance), are the customer's responsibility.

Please contact customer service before returning any goods.

In countries with GLS Shops, we can provide a return label - please see details on our customer service page.

 

RIGHT TO CANCEL

You can withdraw from the contract to purchase without giving any reason within 21 days.

The right to cancel expires 21 days after the day you or anyone you have designated (excluding the carrier) physically receives the goods.

To exercise your right to cancel, you must inform us (see Contact Details above) of your decision to do so in an unambiguous declaration (e.g. a letter or an e-mail).

The right to cancel is observed if you notify us that you are exercising it before the deadline to do so expires.

 

CONSEQUENCES OF CANCELLATION

If you exercise your right to cancel, we will refund the originally invoiced amount, including delivery costs (excluding extra costs arising from your decision to use a form of delivery other than the cheapest for standard delivery that we offer). The refund will be made using the same means of payment you used for the original transaction. You will pay all costs related to returning the goods, but will not be charged any form of fee as a result of the refund.

We will withhold the refund until we have received the goods or you have provided proof that you have returned them, whichever is the earliest.

You should return the goods without unnecessary delay and no later than 14 days from the date on which you informed us that you want to exercise your right of cancellation. We deem the deadline to be observed if you return the goods to us within the 14 days. We recommend that you save your receipt as proof that you have delivered the goods to the postal service/carrier.

 

FAULTY OR INCORRECT GOODS

If your order is faulty or we have delivered the wrong goods, please contact our customer service department so that we can put things right. If you discover a fault when accepting the goods from a carrier, you should refuse delivery.

When you contact the Customer Service department, state the order number and the product number (if you can) and describe what is wrong with the goods. When returning goods, please include a copy of your invoice.

 

COMPLAINTS PROCEDURE

You are of course always welcome to contact our Customer Service department if you have any complaints concerning a product bought from us. 

You can also submit a complaint about a product bought from us to the Danish Competition and Consumer Authority’s Centre for Complaint Resolution, located at Konkurrence- og Forbrugerstyrelsens Center for Klageløsning, Carl Jacobsens Vej 35, 2500 Valby, Denmark. You can also complain to the Centre via WWW.FORBRUG.DK.

You can also use the EU Commission’s online complaints portal when submitting a complaint, which may be particularly relevant if you live in another EU country. You can submit a complaint using the following link: HTTP://EC.EUROPA.EU/ODR. 

GOVERNING LAW AND JURISDICTION

Any contract between you and Kingsland DK Aps under these Conditions is subject to Danish law. Any dispute arising that is linked to such a contract, including the existence or validity of the contract, must be brought before a competent court in Denmark.