Customer Service

Contact us
You are always to contact us - you can use the form here or the email: customerservice@kingslandequestrian.com

Opening hours:

Weekdays: 08-22
Weekend: 08-18
Native language: all weekdays 08-16

 

Size chart

Size chart here (opens in a new window)

Terms and conditions
You find our terms here

Shipping
We ship globally, shipping costs will show at the check-out flow.

We ship from our warehouse in Denmark.

Shipping costs to regions are below:

Nordics:
Denmark: 7 Euro  (49 dkk)
Norway: 7 Euro  (70 nok)
Sweden: 7 Euro (75 sek)
Finland: 7 euro

Europe: 7 euro

Rest of world: Depends on country.

 

Orders outside EU (including United Kingdom):

You will have to pay public tax on the value of the goods plus a standard customs clearance fee.

If any further questions please contact us. 

 

Free Shipping

Right now we offer Free Shipping on orders above €50 (in Europe).

  

Returns

If you would like to return any of the items that you have received, we offer 21 -days return policy, valid from the day you receive your order. Please contact customer service if you would like to return your order. Please use our return form when sending back the items.

All items returned must be in the same condition as when received, and must have all tags, including original packaging materials.


When we receive your items and the return conditions are met, the return will be processed within 10 working days. You will receive an email from us and the funds will be refunded to you, in the same way, as payment was made.

All returns, including shipping costs and arrangements  are the customer's responsibility.

Mark your package as  "return package"

Return adress:
Kingsland Denmark
Niels Bohrs Vej 2
7430 Ikast
Denmark

 

For Norwegian orders please use this address:

Kingsland A/S

Opperhaugveien 3,

Borgenhaugen

1738 Sarpsborg



Please note.
All items must be returned to our warehouse address. Unfortunately, we cannot accept packages sent without delivery or to parcel shops.

 

Return label
You can buy a return label if you contact our customer service. This service we offer to countries with GLS Shop return. You have to hand in the return package to your local GLS Shop. You can find the nearest shop on GLS website.

Countries with GLS Shop Return:

- Austria
- Belgium
- Denmark
- Germany
- Ireland
- Poland
- Sweden

We charge the same for a return label as we charge for shipping costs to your region. 7 Euro for Europe.