Terms and conditions
www.kingslandequestrian.com (hereafter “the Website”) is supplied by Kingsland DK Aps, registered at the following address:
Niels Bohrs Vej 2
If you experience any problems with our website or any orders placed on it, please contact our Customer Service department.
Please also contact the Customer Service department if there are any aspects of these Terms and Conditions that you do not understand.
Please read the Terms and Conditions thoroughly before ordering any goods from kingslandequestrian.com
These Terms and Conditions of Sale (“the Conditions”) apply whenever you order or buy products from www.kingslandequestrian.com. The Terms and Conditions of Sale can be updated from time to time (e.g. to reflect changes in technology, our business model, system capacity or in relevant laws and regulations), and we therefore ask you to approve the Conditions each time you shop with us. Any reference to “you” or “your” means you as the user of this website; any reference to “we”, “us” or “our” means Kingsland DK Aps
If you do not accept the Conditions, you cannot order or buy goods from our website.
You are entitled to withdraw from this agreement without reason within 14 days of the day you or a specified third party (excluding the carrier) physically receives the goods. Read more under “Right to Cancel”.
The rules of the Danish Sale of Goods Act pertain to your purchase, which means that there are mandatory contractual guarantees for the products. Read more under “Faulty or Incorrect Goods”.
Orders can only be placed via www.kingslandequestrian.com. We do not accept orders sent via e-mail, letter or fax.
An order placed on a public holiday will be processed the following workday.
You must be at least 18 years of age to buy goods on our site, and you must own a valid credit card that is accepted by us.
We can only execute your order if the delivery address is a private or business address in one of the countries listed we ship to.
We reserve the right to cancel purchases in one of the following situations without accepting liability for compensation or other expenses:
- Your payment details are incorrect and cannot be verified.
- Your order is placed with the intention of committing fraud, etc. or in connection with a criminal act or other illegal activity.
- An unexpected error occurs on www.kingsland-equestrian.com, e.g. payment error or similar.
- We have reason to believe that you are under 18.
AT WHAT POINT IN THE ORDERING PROCESS ARE YOU BOUND BY YOUR ORDER?
Before making payment, you can revise the details you have entered, including delivery and billing addresses, or payment details. You can also change the goods ordered or remove goods from your basket. When you click “Buy and Pay”, a receipt will be shown on your screen. From that point on, you are bound by a purchase contract. Read more under “Right to Cancel”.
Please contact our Customer Service department if you make a mistake when placing an order – they are there to help!
After entering into the contract, the rules on Right to Cancel apply; please see below.
A contract to buy is in English.
PROTECTION AGAINST FRAUD
To protect you and our other customers against fraud and maintain a high level of security for online shopping, we may perform verification checks. A verification check can include the data you send to us when ordering on the website, including your address and payment details.
FORMS OF PAYMENT
We accept the following forms of payment
- Visa/Visa Electron
- JCB card
- Apple Pay
- Google Pay
CARD VERIFICATION VALUE (CVV)
If paying by credit card, you will be asked to enter its CVV. You will find the three digits of the CVV on the back of your card, usually on the right-hand side. The CVV is needed to execute payment and to maintain a high level of security. Other, similar security precautions may also be in place.
Our payment system runs in partnership with Shopify Payment and their partners. All the data transported between your browser and our site when making a payment is encrypted. How you check that a site is encrypted depends on which browser you use. All encryption methods run via a Secure Sockets Layer (SSL).
When your goods leave our warehouse for delivery, your payment will be debited from the payment service you use.
All prices stated for goods, delivery and other items include taxes, VAT and duties.
Costs for delivery, freight or carriage can vary, and are added to each order. Delivery costs are stated on a separate line of our payment page, and as a part of the total amount that you pay.
ORDERS OUTSIDE EU (including United Kingdom):
You will have to pay public tax on the value of the goods plus a standard customs clearance fee.
Prices on our website are shown in EUR plus DKK, NOK, SEK.
We ship to most countries. Delivery will vary depending on country. We ship for our warehouse in Denmark. We deliver within 2-5 days to most addresses in Europe. Countries outside EU may take longer.
TERMS OF DELIVERY
We deliver to private and company addresses as well as parcel shops. We deliver according to the chosen delivery method.
Your goods will be delivered on a weekday i.e. Monday to Friday. The delivery date depends on which country the goods are shipped to and which carrier is used.
Please note that you bear any risk for the goods after delivery. If the packaging looks damaged, you should refuse delivery. If you want to complain about any defects or deficiencies, you must inform us. Read more under “Defective and incorrect products”.
If you order goods worth more than €50 (in Europe) you are entitled to free shipping.
All returns, including shipping costs and arrangements (be aware of customs clearance), are the customer's responsibility.
Please contact customer service before returning any goods.
In countries with GLS Shops we can provide a return label - please see details on our customer service page.
RIGHT TO CANCEL
You can withdraw from the contract to purchase without giving any reason within 21 days.
The right to cancel expires 21 days after the day you or anyone you have designated (excluding the carrier) physically receives the goods.
To exercise your right to cancel, you must inform us (see Contact Details above) of your decision to do so in an unambiguous declaration (e.g. a letter or an e-mail).
The right to cancel is observed if you notify us that you are exercising it before the deadline to do so expires.
CONSEQUENCES OF CANCELLATION
If you exercise your right to cancel, we will refund the originally invoiced amount, including delivery costs (excluding extra costs arising from your decision to use a form of delivery other than the cheapest for standard delivery that we offer). The refund will be made using the same means of payment you used for the original transaction. You will pay all costs related to returning the goods, but will not be charged any form of fee as a result of the refund.
We will withhold the refund until we have received the goods or you have provided proof that you have returned them, whichever is the earliest.
You should return the goods without unnecessary delay and no later than 14 days from the date on which you informed us that you want to exercise your right of cancellation. We deem the deadline to be observed if you return the goods to us within the 14 days. We recommend that you save your receipt as proof that you have delivered the goods to the postal service/carrier.
FAULTY OR INCORRECT GOODS
If your order is faulty or we have delivered the wrong goods, please contact our customer service department so that we can put things right. If you discover a fault when accepting the goods from a carrier, you should refuse delivery.
When you contact the Customer Service department, state the order number, the product number (if you can) and describe what’s wrong with the goods. When returning goods, please include a copy of your invoice.
You are of course always welcome to contact our Customer Service department if you have any complaints concerning a product bought from us.
You can also submit a complaint about a product bought from us to the Danish Competition and Consumer Authority’s Centre for Complaint Resolution, located at Konkurrence- og Forbrugerstyrelsens Center for Klageløsning, Carl Jacobsens Vej 35, 2500 Valby, Denmark. You can also complain to the Centre via WWW.FORBRUG.DK.
You can also use the EU Commission’s online complaints portal when submitting a complaint, which may be particularly relevant if you live in another EU country. You can submit a complaint using the following link: HTTP://EC.EUROPA.EU/ODR.
GOVERNING LAW AND JURISDICTION
Any contract between us under these Conditions is subject to Danish law. Any dispute arising that is linked to such a contract, including the existence or validity of the contract, must be brought before a competent court in Denmark.